Providing dedicated daytime and after-hours on-call answering services for home care companies throughout the United States.

Author: Becky King, Founder, CEO

24/7 Coastal Contact is based out of Orange Beach, Alabama and was founded in August 2018 by the CEO, Becky King. Prior to establishing 24/7 Coastal Contact, Ms. King worked for 30 years in the health care industry. Her experience began providing direct patient care. Eventually, she transitioned into home care and home infusion, then acquired her HCS-D certification as a Home Health specialty coder where she learned about the administrative burden facing Home Health and Home Care providers. It became clear that after-hours customer service was a major toll home care industry and it was with this need in mind that 24/7 Coastal Contact was founded. Since 2018, 24/7 Coastal Contact has grown explosively. Now, we provide service to over 40 agencies in over 24 states with a 95% retention of service rate.

Why It’s Important To Have A HIPAA-Compliant Answering Service

HIPAA-Compliant Answering Service - Why It’s Important To Have A HIPAA-Compliant Answering Service

Before choosing a home care answering service think about these reasons why it’s so important you’re working with a HIPAA-compliant answering service.

How Dentures Impact Your Senior Parent’s Ability To Eat

Home Care: How Dentures Impact Your Senior Parent’s Ability To Eat

If the reason why your senior parent isn’t eating enough isn’t obvious it may be their dentures. Dentures can make it difficult or painful for seniors to eat.

The Value Of Having A Home Care Virtual Receptionist

Home Care Virtual Receptionist - The Value Of Having A Home Care Virtual Receptionist

Using a home care virtual receptionist will help build trust with both clients and your employees. Some of the benefits are discussed here.

Easy Summer Activities To Do With Seniors This Year

Home Care - Easy Summer Activities To Do With Seniors This Year

Here are some things they can try doing this summer, and keep in mind they will never be too old to start a new hobby or try something new with the help of senior home care.

Grow Your Care Agency Fast With A Home Care Answering Service

Home Care Answering Service - Grow Your Care Agency Fast With A Home Care Answering Service

With trained operators answering calls courteously and knowledgeably, you can create a positive first impression.

Seniors Focused on Mindfulness

Home Care - Seniors Focused on Mindfulness

There are many ways to practice mindfulness and home care can help your seniors build healthy routines based on the practices they love the most.

Reflections on the 2024 Always Best Care Conference in Austin, Texas

Home Health Answering Service - Reflections on the 2024 Always Best Care Conference in Austin, Texas

Here are some key highlights and reflections from our recent participation in the 2024 Always Best Care Conference, held in vibrant Austin, Texas.

Celebrating Growth: 24/7 Coastal Contact’s Milestones in Q1 2024

Home Care Answering Service - Celebrating Growth: 24/7 Coastal Contact's Milestones in Q1 2024

Thank you for being a part of the 24/7 Coastal Contact family. Here’s to a future filled with growth, success, and continued excellence.

Provide Better Customer Service With An After-Hours Answering Service

After-Hours Answering Service - Provide Better Customer Service With An After-Hours Answering Service

Some of the ways that an after-hours answering service for home care agencies provides great customer service to your clients are discussed here.

The Benefits Of Having A Virtual Receptionist

Home Care Virtual Receptionist - The Benefits Of Having A Virtual Receptionist

You can customize call scripts, appointment reminders, and messaging options to align with your agency’s branding and service offerings.