Providing dedicated daytime and after-hours on-call answering services for home care companies throughout the United States.

Author: Becky King, Founder, CEO

24/7 Coastal Contact is based out of Orange Beach, Alabama and was founded in August 2018 by the CEO, Becky King. Prior to establishing 24/7 Coastal Contact, Ms. King worked for 30 years in the health care industry. Her experience began providing direct patient care. Eventually, she transitioned into home care and home infusion, then acquired her HCS-D certification as a Home Health specialty coder where she learned about the administrative burden facing Home Health and Home Care providers. It became clear that after-hours customer service was a major toll home care industry and it was with this need in mind that 24/7 Coastal Contact was founded. Since 2018, 24/7 Coastal Contact has grown explosively. Now, we provide service to over 40 agencies in over 24 states with a 95% retention of service rate.

Celebrating Connie’s One Year of Dedication and Excellence!

On-Call Answering Service - Celebrating Connie's One Year of Dedication and Excellence!

Let’s take a moment to celebrate Connie and her incredible contributions over this past year. Here’s to many more years.

Ways A Home Care Virtual Receptionist Helps Home Agencies Grow

Home Care Virtual Receptionist - Ways A Home Care Virtual Receptionist Helps Home Agencies Grow

Use the momentum you have to scale your client base up seamlessly by integrating a home care virtual receptionist to help clients and provide information to potential clients.

Bathroom Modifications to Reduce Fall Risk for Seniors

Home Care - Bathroom Modifications to Reduce Fall Risk for Seniors

Some modifications may be implemented to reduce the risk of falling in the bathroom, resulting in a safer environment that promotes freedom and mobility.

Celebrating Two Incredible Years with Lilian

On-Call Answering Service - Celebrating Two Incredible Years with Lilian

On November 28, 2024, we proudly celebrate Lilian’s two-year Workiversary with us! Lilian is a full-time Account Associate.

Celebrating Christy’s 1-Year Workiversary as Our Daytime Department Manager!

Daytime Answering Service - Celebrating Christy's 1-Year Workiversary as Our Daytime Department Manager!

Since Christy joined us on November 27, 2023, she has quickly become a vital part of our team as our Daytime Department Manager.

Celebrating Brandy’s 1-Year Workiversary with Us!

HIPAA-Compliant Answering Service - Celebrating Brandy’s 1-Year Workiversary with Us!

Since joining us on November 20, 2023, Brandy has been a wonderful addition to our team as a full-time Account Associate.

Celebrating Our Team Members on their Birthday! Happy November Birthdays!

Home Care Answering Service - Celebrating Our Team Members on their Birthday! Happy November Birthdays!

Happy Birthday to each of our incredible November team members! Thank you for everything you do to make our workplace special!

How Can A Home Health Answering Service Help Your Home Care Agency?

Home Health Answering Service - How Can A Home Health Answering Service Help Your Home Care Agency?

A home health answering service makes it possible for your home care agency to have real people available to help your employees and clients 24 hours a day.

Great Exercises for Those With COPD

Home Care - Great Exercises for Those With COPD

Building new healthy habits, with assistance from home care services, can help reduce the symptoms of COPD and help your loved one manage the disease.

A Daytime Answering Service Helps Home Care Agencies Grow

Daytime Answering Service - A Daytime Answering Service Helps Home Care Agencies Grow

A daytime answering service takes the burden off your care agency to find and train new staff, implement new scheduling, and meet the expectations of existing and future clients.