Providing dedicated daytime and after-hours on-call answering services for home care companies throughout the United States.

Author: Becky King, Founder, CEO

24/7 Coastal Contact is based out of Orange Beach, Alabama and was founded in August 2018 by the CEO, Becky King. Prior to establishing 24/7 Coastal Contact, Ms. King worked for 30 years in the health care industry. Her experience began providing direct patient care. Eventually, she transitioned into home care and home infusion, then acquired her HCS-D certification as a Home Health specialty coder where she learned about the administrative burden facing Home Health and Home Care providers. It became clear that after-hours customer service was a major toll home care industry and it was with this need in mind that 24/7 Coastal Contact was founded. Since 2018, 24/7 Coastal Contact has grown explosively. Now, we provide service to over 40 agencies in over 24 states with a 95% retention of service rate.

Seniors Focused on Mindfulness

Home Care - Seniors Focused on Mindfulness

There are many ways to practice mindfulness and home care can help your seniors build healthy routines based on the practices they love the most.

Reflections on the 2024 Always Best Care Conference in Austin, Texas

Home Health Answering Service - Reflections on the 2024 Always Best Care Conference in Austin, Texas

Here are some key highlights and reflections from our recent participation in the 2024 Always Best Care Conference, held in vibrant Austin, Texas.

Celebrating Growth: 24/7 Coastal Contact’s Milestones in Q1 2024

Home Care Answering Service - Celebrating Growth: 24/7 Coastal Contact's Milestones in Q1 2024

Thank you for being a part of the 24/7 Coastal Contact family. Here’s to a future filled with growth, success, and continued excellence.

Provide Better Customer Service With An After-Hours Answering Service

After-Hours Answering Service - Provide Better Customer Service With An After-Hours Answering Service

Some of the ways that an after-hours answering service for home care agencies provides great customer service to your clients are discussed here.

The Benefits Of Having A Virtual Receptionist

Home Care Virtual Receptionist - The Benefits Of Having A Virtual Receptionist

You can customize call scripts, appointment reminders, and messaging options to align with your agency’s branding and service offerings.

The Warning Signs of Dehydration

Home Care - The Warning Signs of Dehydration

A senior may not know they’re getting dehydrated and it is important for home care to be observant and understand the signs of dehydration described here.

Home Health Answering Service Eliminates Staffing Issues For Health Care Agencies

Home Health Answering Service- Home Health Answering Service Eliminates Staffing Issues For Health Care Agencies

Having experienced and friendly customer service operators ready to talk to clients around the clock and solve their problems is how home care agencies can set themselves apart.

Bronchitis vs. Pneumonia: Strategies for Prevention

Home Care - Bronchitis vs. Pneumonia: Strategies for Prevention

In this blog post, we’ll examine the differences between pneumonia and bronchitis in older people, along with practical preventative measures to protect their respiratory health.

Daytime Answering Service Frees Staff To Do What They Do Best: Care

Daytime Answering Service - Frees Staff To Do What They Do Best: Care

Our daytime answering service will answer calls, take inquiries, and facilitate better communication so that you can continue to focus on quality of care.

Facts About RSV for Seniors And Their Families

Home Care - Facts About RSV for Seniors And Their Families

RSV is a leading cause of respiratory illness in people of all ages, and older adults are more susceptible to severe complications. Learn RSV facts.