Providing dedicated daytime and after-hours on-call answering services for home care companies throughout the United States.

Author: Becky King, Founder, CEO

24/7 Coastal Contact is based out of Orange Beach, Alabama and was founded in August 2018 by the CEO, Becky King. Prior to establishing 24/7 Coastal Contact, Ms. King worked for 30 years in the health care industry. Her experience began providing direct patient care. Eventually, she transitioned into home care and home infusion, then acquired her HCS-D certification as a Home Health specialty coder where she learned about the administrative burden facing Home Health and Home Care providers. It became clear that after-hours customer service was a major toll home care industry and it was with this need in mind that 24/7 Coastal Contact was founded. Since 2018, 24/7 Coastal Contact has grown explosively. Now, we provide service to over 40 agencies in over 24 states with a 95% retention of service rate.

What Does a Daytime Answering Service Do?

Daytime Answering Service - What Does a Daytime Answering Service Do?

A daytime answering service balances your need to leave the office for extended periods and a client’s preference to talk to a live person.

Explore the Benefits of a Home Health Answering Service

Home Health Answering Service - Explore the Benefits of a Home Health Answering Service

Improve your agency’s efficiency and client satisfaction with the help of a home health answering service. Here are some of the benefits this service provides.

What Happens When You Arrange a Daytime Answering Service

Daytime Answering Service-What Happens When You Arrange a Daytime Answering Service

There are classic mistakes that many companies make, but they can cost you. Here are four things that happen when you arrange a daytime answering service.

Six Benefits of On-Call Staffing You Need to Consider

Daytime Answering Service - Six Benefits of On-Call Staffing You Need to Consider

Before you rent business space or hire additional staff, look into the six benefits a daytime answering service provides.

Becky King Talks About 24/7 Coastal Contact- More than Just an Answering Service

Becky King, Founder, Owner, 247 Coastal Contact

Learn more about Becky King and 24/7 Coastal Contact, an after-hours, on-call answering service for home care agencies, that is much different from what you might expect!

How Does an After-Hours Answering Service Work?

After-Hours Answering Service - How Does an After-Hours Answering Service Work?

After-Hours Answering Service-If you’re considering having someone answer phones during overnight hours, here’s a guide to what the staff can do and how it works.

I Would 100% Recommend 24/7 Coastal Contact

Home Care Answering Service - I Would 100% Recommend 24/7 Coastal Contact

Home Care Answering Service-24/7 Coastal Contact was a game changer for our office. 24/7 Coastal Contact came in and saved the day!

24/7 Coastal Contact Adds Daytime Services and Virtual Receptionist

Daytime Answering Service - 24/7 Coastal Contact Adds Daytime Services and Virtual Receptionist

Daytime Answering Service-Overflow – 24/7 Coastal Contact will answer overflow calls received Monday – Friday 8a to 5p and remote virtual receptionist services.

Reasons to Hire a Home Health Answering Service

Home Health Answering Service - Reasons to Hire a Home Health Answering Service

Home Health Answering Service-A home health answering service can change your company’s efficiency and customer satisfaction. Here are the five reasons to arrange on-call staffing.

Improve Customer Satisfaction With a Daytime Answering Service

Daytime Answering Service - Improve Customer Satisfaction With a Daytime Answering Service

Daytime Answering Service-Running a home care agency requires you to be organized and on top of things. Answering the phone isn’t your priority. Hiring a daytime answering service may be advisable.