On November 28, 2024, we proudly celebrate Lilian’s two-year Workiversary with us! Lilian is a full-time Account Associate whose outstanding work and compassionate nature make her an invaluable asset to our team. Known for her fun-loving, energetic, and bubbly personality, Lilian brings warmth and positivity to everyone she encounters. Her contagious enthusiasm motivates those around her to persevere, embracing life’s challenges with resilience. Even over the phone, Lilian’s big, beautiful smile and joyful spirit radiate, bringing comfort and joy to our clients, their families, and caregivers alike.
Throughout these two years, Lilian has exemplified exceptional customer service, building strong, meaningful connections with clients, their families, and our caregiving team. Her commitment to compassion and her dedication to nurturing these relationships are truly remarkable.
We are grateful for her incredible contributions, and we feel so fortunate to have her as part of our team.
If you are considering hiring an On-Call Answering Service that is dedicated to the senior care market, contact 24/7 Coastal Contact today at (251) 260-0226.
Let us show you how and why we are different from any other service you may have tried in the past. Our team approach is the standard that sets us apart from the rest.
Founder and CEO at 24/7 Coastal Contact
24/7 Coastal Contact is based out of Orange Beach, Alabama and was founded in August 2018 by the CEO, Becky King.
Prior to establishing 24/7 Coastal Contact, Ms. King worked for 30 years in the health care industry. Her experience began providing direct patient care. Eventually, she transitioned into home care and home infusion, then acquired her HCS-D certification as a Home Health specialty coder where she learned about the administrative burden facing Home Health and Home Care providers.
It became clear that after-hours customer service was a major toll home care industry and it was with this need in mind that 24/7 Coastal Contact was founded. Since 2018, 24/7 Coastal Contact has grown explosively. Now, we provide service to over 40 agencies in over 24 states with a 95% retention of service rate.
Prior to establishing 24/7 Coastal Contact, Ms. King worked for 30 years in the health care industry. Her experience began providing direct patient care. Eventually, she transitioned into home care and home infusion, then acquired her HCS-D certification as a Home Health specialty coder where she learned about the administrative burden facing Home Health and Home Care providers.
It became clear that after-hours customer service was a major toll home care industry and it was with this need in mind that 24/7 Coastal Contact was founded. Since 2018, 24/7 Coastal Contact has grown explosively. Now, we provide service to over 40 agencies in over 24 states with a 95% retention of service rate.
Latest posts by Becky King, Founder, CEO (see all)
- Bathroom Modifications to Reduce Fall Risk for Seniors - November 15, 2024
- Celebrating Two Incredible Years with Lilian - November 12, 2024
- Celebrating Christy’s 1-Year Workiversary as Our Daytime Department Manager! - November 11, 2024
