Overflow – 24/7 Coastal Contact will answer overflow calls received Monday – Friday 8a to 5p.
* Answer inbound overflow calls during normal daytime office hours when staff is unable to answer.
* Document all calls to Basecamp project and tagging when specified.
* All post will come to you in an email.
* Phone app available for messages in real time
* Live transfers per request that will be established during onboarding process.
Remote Virtual Receptionist message only and call patching daytime service Monday through Friday 8a to 5p
* Answer all inbound calls during normal daytime office hours.
* Document all calls to Basecamp project and tagging when specified.
* All post will come to you in an email.
* Phone app available for messages in real time
* Live transfers per request that will be established during onboarding process.
If you are considering hiring a Daytime Answering Service that is dedicated to the senior care market, contact 24/7 Coastal Contact today at (251) 260-0226.
Let us show you how and why we are different from any other service you may have tried in the past. Our team approach is the standard that sets us apart from the rest.
Founder and CEO at 24/7 Coastal Contact
24/7 Coastal Contact is based out of Orange Beach, Alabama and was founded in August 2018 by the CEO, Becky King.
Prior to establishing 24/7 Coastal Contact, Ms. King worked for 30 years in the health care industry. Her experience began providing direct patient care. Eventually, she transitioned into home care and home infusion, then acquired her HCS-D certification as a Home Health specialty coder where she learned about the administrative burden facing Home Health and Home Care providers.
It became clear that after-hours customer service was a major toll home care industry and it was with this need in mind that 24/7 Coastal Contact was founded. Since 2018, 24/7 Coastal Contact has grown explosively. Now, we provide service to over 40 agencies in over 24 states with a 95% retention of service rate.
Prior to establishing 24/7 Coastal Contact, Ms. King worked for 30 years in the health care industry. Her experience began providing direct patient care. Eventually, she transitioned into home care and home infusion, then acquired her HCS-D certification as a Home Health specialty coder where she learned about the administrative burden facing Home Health and Home Care providers.
It became clear that after-hours customer service was a major toll home care industry and it was with this need in mind that 24/7 Coastal Contact was founded. Since 2018, 24/7 Coastal Contact has grown explosively. Now, we provide service to over 40 agencies in over 24 states with a 95% retention of service rate.
Latest posts by Becky King, Founder, CEO (see all)
- Bathroom Modifications to Reduce Fall Risk for Seniors - November 15, 2024
- Celebrating Two Incredible Years with Lilian - November 12, 2024
- Celebrating Christy’s 1-Year Workiversary as Our Daytime Department Manager! - November 11, 2024
