For any business to operate at the highest level everyone has to do the things they are best at. When it comes to home care agencies what your staff does best is care for people who need it. A daytime answering service will free your staff to focus on managing caregivers and caring for seniors who rely on the support that your caregivers provide.
Our daytime answering service will answer calls, take inquiries, and facilitate better communication so that you can continue to focus on quality of care and improving the continuity of support. Monday through Friday from 8 AM to 5 PM your phones will be covered. Our customer service operators will answer all calls and inquiries with genuine kindness and care so that your health care agency builds trust with the employees and clients who call in.
Some of the benefits of working with a daytime answering service include:
Accessibility For Employees And Clients
When your home care agency works with our daytime answering service the employees who need to reach you and the clients who need help will always be able to reach a real person to help them. During regular business hours, no one who is depending on you will get stuck with a voicemail or a busy signal. All calls will be answered promptly, and messages will be routed where they need to go.
Appointment Scheduling and Confirmations
Managing the schedules of care providers and making sure that they are where they need to be can take a lot of time and attention to detail. When you have a daytime answering service that burden is lifted off your management team so they can focus on other issues. Our staff will schedule appointments, confirm schedules, follow up with staff and clients, and make sure
Providing Information About Home Care Services
Our well-trained and compassionate customer service staff can talk one-on-one with potential clients and answer their questions about home care. Often when family members call in to find out about home care for a senior parent they are overwhelmed, confused, and not even sure what to ask. Talking to our friendly and knowledgeable staff will make the process of finding home care easier for family members.
No Wait Time For Emergencies
Health emergencies, staff callouts, and other problems happen day and night. When those issues arise during the day our staff will be the primary point of contact and make sure that the people who need to be notified are notified immediately. Our staff can also coordinate communication between the agency and family members.
Building Trust With Clients
Family members need to know that they matter and that their concerns will be heard. Being able to talk to a real person when they have questions or concerns will help build trust with clients and improve your reputation as a home care agency. Family members who trust the care they receive from your agency are more likely to recommend your agency to others. Word of mouth is a powerful tool for attracting new clients.
A daytime answering service enhances the professional image of the home health care agency. Courteous and prompt responses to client inquiries create a positive impression, reinforcing the agency’s commitment to professionalism, responsiveness, and quality care. A professional image can positively impact client retention and attract new clients.
If you are considering hiring a Daytime Answering Service that is dedicated to the senior care market, contact 24/7 Coastal Contact today at (251) 260-0226.
Let us show you how and why we are different from any other service you may have tried in the past. Our team approach is the standard that sets us apart from the rest.
Prior to establishing 24/7 Coastal Contact, Ms. King worked for 30 years in the health care industry. Her experience began providing direct patient care. Eventually, she transitioned into home care and home infusion, then acquired her HCS-D certification as a Home Health specialty coder where she learned about the administrative burden facing Home Health and Home Care providers.
It became clear that after-hours customer service was a major toll home care industry and it was with this need in mind that 24/7 Coastal Contact was founded. Since 2018, 24/7 Coastal Contact has grown explosively. Now, we provide service to over 40 agencies in over 24 states with a 95% retention of service rate.
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