As kids head back to school, parents have to adjust to changing schedules again. Have you considered the benefits of on-call staffing to ensure you have someone to answer phones for your home care agency? Here are the benefits a home care virtual receptionist provides.
You Don’t Miss Phone Calls with a Home Care Virtual Receptionist
You’re in a meeting, but you are waiting for a phone call. You know you can’t drop everything to answer the phone, but you also need the information you’ve been waiting on ASAP. With a virtual receptionist taking calls, the receptionist can take down the information and text it to you for immediate access.
Existing and Potential New Clients Don’t Get Frustrated
There is nothing more annoying than needing to get hold of a business and having the phone ring and ring. You leave a message or learn the voicemail box is full. It’s frustrating and avoidable if you arrange to have a virtual receptionist answering your calls.
It might be a loyal client telling you not to send a caregiver as their mom was hospitalized after a fall and won’t be released for a few days. It could be a new client with questions. Have a home care virtual receptionist available to answer those calls.
Your Home Care Aides Can Quickly Be Rescheduled
One of your caregivers woke up and has a sick school-aged child who cannot be left home alone. That caregiver is scheduled to help a family at 7 a.m., but you’re not in the office until 9 a.m. With a virtual receptionist taking the sick day call, coverage can be arranged immediately and ensure there is no gap in coverage.
You Know Your Business Is Running Effectively with a Home Care Virtual Receptionist
You have a busy schedule and can’t micromanage your office staff. You have meetings, calls, and presentations. With on-call staffing, you don’t have to worry. Even if your staff needs to leave or take a day off, you have staff ready to help out.
You Won’t Get Negative Feedback For Issues Beyond Your Control
You can’t help when an emergency arises and someone in your office staff has to take a day off without notice. Despite it being out of your control, that won’t stop some people from leaving negative reviews.
With a home care virtual receptionist ready to take over and cover your phones, you don’t have to deal with any of that. Your phones are always answered and callers are happy that they reached a live person.
On-call staffing lowers your stress and worries by ensuring your phones are answered promptly. You won’t field complaints from dedicated clients who couldn’t reach anyone, and your office staff can take time off to attend back-to-school events and make sure school bus pick-ups and drop-offs go as planned. Call today to learn more and arrange a home care virtual receptionist. Learn more about prices and scheduling a home care virtual receptionist by making a call.
If you are considering hiring a Home Care Virtual Receptionist Service that is dedicated to the senior care market, contact 24/7 Coastal Contact today at (251) 260-0226.
Let us show you how and why we are different from any other service you may have tried in the past. Our team approach is the standard that sets us apart from the rest.
Prior to establishing 24/7 Coastal Contact, Ms. King worked for 30 years in the health care industry. Her experience began providing direct patient care. Eventually, she transitioned into home care and home infusion, then acquired her HCS-D certification as a Home Health specialty coder where she learned about the administrative burden facing Home Health and Home Care providers.
It became clear that after-hours customer service was a major toll home care industry and it was with this need in mind that 24/7 Coastal Contact was founded. Since 2018, 24/7 Coastal Contact has grown explosively. Now, we provide service to over 40 agencies in over 24 states with a 95% retention of service rate.
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