National Small Business Month occurs each May as a way to celebrate the more than 33.2 million small businesses across the nation. They create 61.5 million jobs in the U.S. There are more than 11,000 home care agencies in the nation, and many of them are small businesses. When you run a small business, it’s often hard to keep up with everything that’s required of you. Are you finding yourself tasked with too many responsibilities and wishing there was another way? Home care virtual receptionist services help with phones, which frees up your time for more important duties.
What Do Virtual Receptionists Do?
A virtual receptionist is an administrative professional who works from a virtual office to provide administrative, customer service, phone answering, and even technical support. They can:
- Alert home care aides to schedule changes if a client needs to cancel
- Answer your phones at all hours of the day and night
- Direct calls to the appropriate person or answer questions from an information sheet you provide
- Respond to business emails
- Schedule appointments for new clients
- Take messages for you and other staff members
Virtual receptionists can work around the clock to ensure you have 24/7 coverage of your phones or work specific hours. As the need for home care services can be an emergency sometimes, your client base will be happier knowing you’re there when they need you.
How Does a Home Care Virtual Receptionist Benefit Your Home Care Agency?
Now that you know more about what a virtual receptionist can do, how does this benefit you?
The biggest benefit to virtual receptionists is that your workload is reduced. You can focus on training, meetings, and quality care, while virtual receptionists take care of administrative duties.
If you have office staff, a virtual receptionist is there to ensure you still have coverage when someone is sick, on vacation, or taking maternity leave. You will not have to be understaffed again. There are no more struggles to make sure someone is around to answer questions, address emergencies, and ensure clients do not feel like you’ve abandoned them.
Your clients will love being able to reach a live person at all hours of the day or night. There’s nothing worse than hearing a phone ring and ring when you have an urgent question.
You also save money. You’re not going to have to rent office space, pay employment taxes and benefits, or have to find emergency coverage at overtime rates if an office worker is sick.
Home care virtual receptionists are a fantastic way to support your office needs without needing office space or paying employee benefits. Talk to our on-call staffing agency to discuss your needs and learn more about them.
Sources: https://www.nerdwallet.com/article/small-business/small-business-statistics
https://www.statista.com/statistics/195318/number-of-medicare-home-health-agencies-in-the-us/
If you are considering hiring a Home Care Virtual Receptionist Service that is dedicated to the senior care market, contact 24/7 Coastal Contact today at (251) 260-0226.
Let us show you how and why we are different from any other service you may have tried in the past. Our team approach is the standard that sets us apart from the rest.
Prior to establishing 24/7 Coastal Contact, Ms. King worked for 30 years in the health care industry. Her experience began providing direct patient care. Eventually, she transitioned into home care and home infusion, then acquired her HCS-D certification as a Home Health specialty coder where she learned about the administrative burden facing Home Health and Home Care providers.
It became clear that after-hours customer service was a major toll home care industry and it was with this need in mind that 24/7 Coastal Contact was founded. Since 2018, 24/7 Coastal Contact has grown explosively. Now, we provide service to over 40 agencies in over 24 states with a 95% retention of service rate.
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