You run a bustling home care agency, but you don’t have to keep your company’s overhead in mind to ensure your home care aides are paid a fair wage. One of the biggest issues you have is that after-hour calls get directed to an automated answering system or voicemail, and that frustrates clients who have pressing questions or need urgent attention. One of the best solutions is a home care virtual receptionist service. When someone calls your agency, they get a live person and not your voicemail or computer.
Take a closer look at what a home care virtual receptionist does.
Answer Calls From a Home Office
Virtual receptionists work from their homes, which means you don’t have to find a place for them and equip them with a desk, phone, headset, etc. They’re already set with the equipment that’s needed to answer calls. This helps reduce your overhead as you don’t need to rent an office if you don’t want to.
Feel free to schedule home care virtual receptionists to answer calls 24/7. If you want your clients to always have someone to talk to, it’s possible with on-call staffing.
You can work from your home and have your virtual assistant work from wherever that person lives. The receptionist has a quiet space to work, so your clients will never know they’re not in your office, or even that you don’t have an office if that’s the case.
Direct Calls Accordingly and Alert You to Issues
If a caller needs to talk to the billing department, the receptionist can take down the information and make sure the appropriate person gets it. The client won’t have to repeat the pertinent details when billing calls. The information is shared along with the notification to call that client.
If there is a serious problem, the receptionist knows to escalate the call to you or the appropriate person. For example, if a client’s mom fell and is in the hospital, there’s no need for the scheduled caregiver to make the trip to that client’s home. The virtual receptionist lets the aide know that there’s a cancellation that day.
Should a potential client call needing help with her dad after a stroke, the virtual receptionist can provide information that you’ve given them. You or a scheduler will get the contact information. A live person has answered the phone, ensuring the caller feels important from the first point of contact.
HIPAA-Trained Staffing
The employees who answer your calls are fully trained in HIPAA compliance. You don’t have to worry about your virtual receptionist failing to understand privacy laws and regulations.
On-call staffing is the ideal solution to having a receptionist there at all hours. When potential clients or current customers call, they get a live person and no longer have to deal with frustrating automated systems. A home care virtual receptionist is going to make your customers happy, and that helps your home care agency succeed.
If you are considering hiring a Home Care Virtual Receptionist Service that is dedicated to the senior care market, contact 24/7 Coastal Contact today at (251) 260-0226.
Let us show you how and why we are different from any other service you may have tried in the past. Our team approach is the standard that sets us apart from the rest.
Prior to establishing 24/7 Coastal Contact, Ms. King worked for 30 years in the health care industry. Her experience began providing direct patient care. Eventually, she transitioned into home care and home infusion, then acquired her HCS-D certification as a Home Health specialty coder where she learned about the administrative burden facing Home Health and Home Care providers.
It became clear that after-hours customer service was a major toll home care industry and it was with this need in mind that 24/7 Coastal Contact was founded. Since 2018, 24/7 Coastal Contact has grown explosively. Now, we provide service to over 40 agencies in over 24 states with a 95% retention of service rate.
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