For any home health agency customer service is the top priority. It’s a business that is built on trust and communication with your clients, who depend on the agency for help. When your staff is helping clients with issues, answering their questions, and making sure care providers are arriving as scheduled they must provide the best possible customer service. A home health answering service is the best partner you could have when customer service matters.
Sometimes clients may be stressed out, upset, or not in a very polite or friendly state of mind. At those times the customer service reps who are helping those clients have to be top-notch professionals who will continue to deliver the kind of customer service that your agency is committed to. Your reputation, and your agency’s growth, depend on it.
You can count on the customer service reps who are helping your clients and your care providers to be polite, efficient, and helpful at all times. And, because a home health answering service has staff available around the clock, your clients will get top-quality service no matter what time they call.
For many agencies, it’s not feasible to have staff on call around the clock. And, in this market, it can be difficult to find enough customer service workers, get them trained, and feel confident that they can solve problems and address situations on their own. A home health answering service already has trained and experienced staff that can step in to help your clients.
A home health answering service can also help you with lead generation and follow-up. While your core staff are addressing the needs of your care providers and your clients the customer service reps at a home health answering service can be answering questions from potential clients.
They can take the extra time necessary to listen to the needs of potential clients and help them find solutions. Our customer care reps can also set appointments, pass leads onto your core staff for follow-up, or follow up on inquiries that have come in that your staff can’t get to right away.
Quick follow-up, compassionate and empathetic answers to common questions, and the training and experience to help clients with any situation will make your clients feel like they can trust you with the care of their senior parents and family members.
Good old-fashioned customer care combined with streamlined processing, skill, training in customer service, and HIPPA-compliance are what you can count on from a home health answering service. Your clients will experience your dedication to customer service with every phone call, and they will trust your home care agency. They also will recommend it to their family, friends, and neighbors.
A home health care answering service can improve your home care agency’s customer service by providing round-the-clock availability, personalized communication, efficient call handling, and support for caregivers.
If you are considering hiring a Home Health Answering Service that is dedicated to the senior care market, contact 24/7 Coastal Contact today at (251) 260-0226.
Let us show you how and why we are different from any other service you may have tried in the past. Our team approach is the standard that sets us apart from the rest.
Prior to establishing 24/7 Coastal Contact, Ms. King worked for 30 years in the health care industry. Her experience began providing direct patient care. Eventually, she transitioned into home care and home infusion, then acquired her HCS-D certification as a Home Health specialty coder where she learned about the administrative burden facing Home Health and Home Care providers.
It became clear that after-hours customer service was a major toll home care industry and it was with this need in mind that 24/7 Coastal Contact was founded. Since 2018, 24/7 Coastal Contact has grown explosively. Now, we provide service to over 40 agencies in over 24 states with a 95% retention of service rate.
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