Many home care agencies struggle to retain the best home care staff. Call-outs, no-shows, and other problems can make it difficult to keep the best staff members when disorganized schedules and too many last-minute shifts are the result. On-call answering service staffing will help you retain the great employees you need to be competitive and build trust with the clients who depend on your agency for care.
Some of the ways that an on-call answering service can prevent staff burnout and give stability and security to your best care providers are:
Flexible Scheduling
On-call answering service allows home health care agencies to offer flexible scheduling options to their employees. This flexibility enables caregivers to balance their work responsibilities with personal commitments and preferences, leading to greater job satisfaction and retention. When your core staff needs flexibility to take care of their children, go to their medical appointments, or take care of their loved ones on-call staffing can make sure your clients are covered. Your employees will want to stay when they know that you will prioritize their needs.
Reduced Burnout
By having access to on-call staff to fill in during times of high demand or emergencies, home health care agencies can prevent caregiver burnout. Providing relief and support when caregivers need time off or are overwhelmed can help maintain morale and reduce turnover.
This is a tough industry, and caregivers can quickly get burned out. They can also need time off if they bond with a client who then passes away. By prioritizing the mental health and wellness of your employees you are more likely to make them want to stay.
Improved Work-Life Balance
On-call answering service provides caregivers with greater control over their work schedules, allowing them to better manage their work-life balance. This can lead to increased job satisfaction and reduced stress, ultimately contributing to higher employee retention rates.
Studies show that work-life balance is a big priority for workers. Your care providers want to make a difference for your clients, but they also want to be able to watch their children grow, participate in family activities, and pursue education and interests. On-call staffing makes it possible for you to invest in your employees and support them in having a better work-life balance.
Enhanced Support System
Knowing that on-call staff are available to provide assistance or coverage when needed can create a sense of security and support among caregivers. This support system can help employees feel valued and supported by their agency, leading to increased loyalty and retention.
Opportunities for Additional Hours
On-call answering service can provide caregivers with opportunities to pick up additional hours or shifts as needed. This flexibility allows employees to increase their income and hours worked without committing to a fixed schedule, which can be appealing to those seeking supplemental income or flexibility.
Continuity of Care
By utilizing on-call answering service staff to fill in during gaps in coverage or emergencies, home health care agencies can maintain continuity of care for their clients. This ensures that clients receive consistent and reliable care, which can lead to greater client satisfaction and retention, indirectly benefiting employee retention as well.
If you are considering hiring an On-Call Answering Service that is dedicated to the senior care market, contact 24/7 Coastal Contact today at (251) 260-0226.
Let us show you how and why we are different from any other service you may have tried in the past. Our team approach is the standard that sets us apart from the rest.
Prior to establishing 24/7 Coastal Contact, Ms. King worked for 30 years in the health care industry. Her experience began providing direct patient care. Eventually, she transitioned into home care and home infusion, then acquired her HCS-D certification as a Home Health specialty coder where she learned about the administrative burden facing Home Health and Home Care providers.
It became clear that after-hours customer service was a major toll home care industry and it was with this need in mind that 24/7 Coastal Contact was founded. Since 2018, 24/7 Coastal Contact has grown explosively. Now, we provide service to over 40 agencies in over 24 states with a 95% retention of service rate.
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