247 Coastal Contact has been doing our on call and after hours scheduling for a year. For over 13 years we tried it ourselves with our own staff as well as part time after hours unsuccessfully. This process always resulted in the typical HR issue with employees and burnout of the staff. We tried other companies and had lack luster performance and decided to give 247 Coastal a try. 247 Coastal has been a blessing for us. They have an amazing staff and continually communicate with our scheduling coordinators just like another employee without the HR hassles. For us the cost is actually lower than having to hire our own employees and deal with the management of them. I truly recommend this company. Becky King is an active and involved owner. She touches base with me just about every month. Her senior staff checks in bi weekly with my scheduling staff to discuss needs and strategize any issues that arise. No company is perfect and all will have some sort of an issue from time to time. 247 Coastal takes ownership and does everything they can to rectify the situation. None of the other companies in that arena ever cared. If you are in home care and looking for a solution to help you sleep better give them a call!! 247 has stepped up to the plate in supporting us all through the pandemic and continues to do so every day.
-Joe Bakey
Providing dedicated daytime and after-hours on-call answering services for home care companies throughout the United States.
